Student Technology
As a benefit of enrollment in Collier County Public Schools, all students in grades K-12 are provided a laptop for use during the school year. During the summer months, high school students (except graduating seniors) will maintain their laptops, while all other grade levels will return devices prior to the last day of school. Students participating in Summer School will be provided a temporary device for use during summer programming.
Tips for Maintaining District-Provided Laptops
- Do not leave the laptop continuously plugged into the charger. A charge overnight is most appropriate.
- Securely store the laptop when not in use, avoiding extremely hot temperatures in vehicles.
- Carry the laptop in a plastic, waterproof bag in the event of rain.
- Browse safely and responsibly at all times. Rules of use apply whether on or off campus.
Troubleshooting Guide
| TOPICS | DETAILS | ACTION / CONTACT |
|---|---|---|
| Student Laptop Issues | Password issues |
Username: Your student id (example 123456) Password: Your normal school computer login password Note: The first time you log in to your computer it must be connected to the internet either at school, home, or another location. Forgot password? Please email helpdesk@collierschools.com or call 239-377-0445. |
| Unable to log into the laptop due to Wi-Fi issues |
Make sure you have a good WIFI connection at home and you have GP1.collierschools.com connected. If that doesn't work, please view the video. If this doesn't resolve your issue, please contact your child's school for a replacement laptop or to schedule an appointment for service by the SST . |
|
| Student laptop has a blue screen or is not booting properly | Please contact your child's school to schedule an appointment for the SST to service the laptop at the school. | |
| Lost or stolen laptop | If your laptop is lost or stolen, please immediately notify your classroom teacher. If after hours or during a school break, please email helpdesk@collierschools.com or call 239-377-0445. and provide your student id number and as many details as possible. | |
| Application and/or programs are not appearing or working on student laptop |
Refresh ZENworks and make sure the laptop is connected to Global Protection (video on how to refresh Zenworks). If this doesn't resolve your issue, contact helpdesk@collierschools.com or call 239-377-0445.. |
|
| Keyboard, sound, microphone issues | Contact helpdesk@collierschools.com or call 239-377-0445.. | |
| Canvas Issues | The course titles don’t appear the same in Canvas as they do in FOCUS | If the classes are correct in FOCUS and not in Canvas, please contact canvas@collierschools.com for directions on how to nickname the courses. |
| How do I submit an image or video using Canvas Studio for an assignment? |
Directions on how to submit and image or video can be found in the video linked below. |
|
| Canvas is not loading in the browser window or the internet is not loading properly |
Reset Chrome browser (watch the video for more information) If this doesn't resolve your issue, contact helpdesk@collierschools.com or call 239-377-0445. |
|
| WebEx Issues | Sound or microphone are not working on student laptop | Contact helpdesk@collierschools.com or call 239-377-0445.. |
| Printer Issues | How can I set up a printer on the student laptop? | Printing on laptops is not supported at this time |
| Other Issues | Issue not listed above |
During the normal school day:
After hours support:
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